Terms of Service

By accessing or using ClinicAssist AI ("Service", "Platform"), operated by ClinicAssist AI ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms apply to all users, including clinic administrators, staff members, and any third party who accesses the Service.

ClinicAssist AI provides an AI-powered voice receptionist platform designed for healthcare clinics. The platform includes:

• AI voice agent for handling patient calls and appointment booking
• Automated SMS notifications and reminders
• Dashboard for clinic management, analytics, and billing
• Integration with LiveKit for real-time voice communication
• Dedicated virtual phone number provisioning

The Service is provided on a subscription basis with monthly billing cycles.

To use the Service, you must register for an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring your registration information remains accurate and up to date

One account is permitted per clinic. You may not create multiple accounts for the same clinic entity.

ClinicAssist AI offers a monthly subscription plan ("Growth Plan") with the following inclusions:

• 500 AI voice minutes per month
• 500 automated SMS messages per month
• 1 dedicated virtual phone number
• Full dashboard access and analytics

Pricing is displayed in the billing dashboard and is subject to change with 30 days' prior notice.

Overage charges apply for usage beyond plan limits:

• Additional minutes: Billed at the overage rate specified in your dashboard
• Additional SMS: Billed at the overage rate specified in your dashboard
• Additional phone numbers: Billed monthly per extra number

Overage charges are deducted from your prepaid wallet balance. Auto-recharge applies when the balance falls below the threshold.

Subscriptions are billed on a monthly recurring basis. Payment is processed through:

• Razorpay — for customers in India (INR billing)
• Dodo Payments — for international customers (USD billing)

By subscribing, you authorize us to charge your payment method on a recurring monthly basis until you cancel. All payments are non-refundable except as explicitly stated in Section 7 (Refund Policy).

If a payment fails, your subscription will enter a grace period. If payment is not received within 7 days, your account may be suspended.

You may cancel your subscription at any time through the billing dashboard or by contacting our support team. Cancellations take effect at the end of the current billing period.

How to cancel:

• Log in to your dashboard → Billing → Cancel Subscription
• Or email us at support@clinicassistai.online

Upon cancellation:

• Your service remains active until the end of the paid billing period
• No further charges will be made after cancellation takes effect
• Your data will be retained for 30 days after cancellation, after which it will be permanently deleted
• Your virtual phone number will be released and may be assigned to another user

We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice.

All subscription fees are non-refundable, except in the following circumstances:

• Technical inability to use the Service: If the Service is completely unavailable for more than 72 consecutive hours due to issues on our end, you may be eligible for a pro-rata credit or refund for the affected period.
• Duplicate billing: If you are charged more than once for the same billing period due to a billing system error, the duplicate charge will be refunded in full.
• Unauthorized charge: If you believe a charge was made without your authorization, contact us within 7 days of the charge for investigation.

Wallet balance: Prepaid wallet top-up amounts are non-refundable and non-transferable. Unused wallet balance is forfeited upon account termination.

Trial period: Accounts that have used a free trial are not eligible for refunds on their first paid subscription period.

To request a refund, contact us at support@clinicassistai.online with your account details and the reason for the refund request. Refund requests are reviewed within 5–7 business days.

Approved refunds will be processed to the original payment method within 7–10 business days.

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Transmit spam, unsolicited messages, or harassing communications
• Impersonate any person or entity
• Collect personal data of patients without their consent
• Interfere with or disrupt the Service infrastructure
• Use the Service for any purpose other than legitimate clinical operations

ClinicAssist AI is a technology platform and is not a healthcare provider. The Service assists with administrative functions (call handling, appointment booking) only. You are solely responsible for:

• Compliance with applicable healthcare regulations in your jurisdiction
• Patient data privacy and confidentiality
• Clinical decisions and medical advice (the AI does not provide medical advice)
• Obtaining patient consent for AI-assisted call handling

The Service, including all software, content, branding, and technology, is owned by ClinicAssist AI and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for your internal clinic operations during the subscription period.

To the maximum extent permitted by applicable law, ClinicAssist AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Service.

Our total liability for any claim arising from the Service shall not exceed the amount you paid us in the 3 months preceding the claim.

These Terms are governed by the laws of India. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in India.

Before initiating legal proceedings, you agree to attempt to resolve disputes informally by contacting us at support@clinicassistai.online.

We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or in-app notification. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

If you have questions about these Terms, please contact us: