How can we help?

You can cancel anytime from your dashboard → Billing → Cancel Subscription. Your service will remain active until the end of the current billing period. No charges will be made after that.

Subscription fees are generally non-refundable. However, refunds are available for duplicate billing errors, extended service outages (72+ hours), or unauthorized charges. See our Cancellation & Refund Policy for full details.

Your data is retained for 30 days after your subscription ends, giving you time to export any information you need. After 30 days, all data is permanently deleted from our servers.

Go to Dashboard → Billing → Manage Plan. This opens the Dodo Customer Portal (for international users) where you can update your card, view invoices, and manage your subscription.

Payments may fail due to insufficient funds, expired card, or bank restrictions. Update your payment method in the Billing dashboard and contact your bank if the issue persists. We offer a 7-day grace period before suspension.

The prepaid wallet covers overage charges — usage beyond your plan's included minutes, SMS, or phone numbers. You can add funds manually or enable auto-recharge to keep it topped up automatically.

Currently we offer one Growth Plan. Additional features and plans are in development. Contact us at support@clinicassistai.online to discuss custom requirements.

Yes. All data is encrypted in transit (TLS) and at rest. We use row-level security to ensure complete data isolation between clinics. We do not share patient data with third parties except the infrastructure providers listed in our Privacy Policy.