1. Subscription Overview
ClinicAssist AI operates on a monthly subscription model. Your subscription automatically renews each month until you cancel. By subscribing, you acknowledge and agree to the billing and cancellation terms outlined in this policy.
Subscriptions are available through:
- Razorpay — for customers in India (INR billing)
- Dodo Payments — for international customers (USD billing)
2. How to Cancel Your Subscription
You may cancel your subscription at any time using any of the following methods:
Method 1 — Dashboard (Recommended)
- Log in to your ClinicAssist AI dashboard
- Navigate to Billing
- Click "Cancel Subscription"
- Confirm the cancellation
Method 2 — Email
Send a cancellation request to support@clinicassistai.online from your registered email address. Include your clinic name and the reason for cancellation (optional).
Method 3 — Dodo Customer Portal (International customers)
International customers can manage their subscription directly through the Dodo Customer Portal, accessible from the Billing dashboard → "Manage Plan".
3. What Happens After Cancellation
✅ Your service remains active
Once you cancel, your subscription will NOT immediately terminate. You retain full access to all features until the end of your current billing period.
No further charges
Your payment method will not be charged again after cancellation.
Data retention — 30 days
Your clinic data is retained for 30 days after the subscription ends, after which it is permanently deleted.
Phone number released
Your dedicated virtual phone number will be released and may be reassigned to another user.
Re-subscription
You may re-subscribe at any time. A new billing cycle will begin from the re-subscription date.
4. Refund Policy
⚠️ General Policy — Non-Refundable
Subscription fees are generally non-refundable. When you subscribe, you immediately gain access to the Service, and as such, we do not provide refunds for the current or past billing periods.
Exceptions — Refunds ARE available in these situations:
✅ Extended Service Outage
If the Service is completely unavailable for more than 72 consecutive hours due to an issue on our end (not due to planned maintenance or third-party infrastructure), you are eligible for a pro-rata credit or refund for the affected period.
✅ Duplicate or Erroneous Billing
If you are charged more than once for the same billing period, or charged an incorrect amount due to a billing system error, the excess amount will be refunded in full within 7–10 business days.
✅ Unauthorized Charge
If a charge is made without your authorization, contact us within 7 days of the charge. We will investigate and, if confirmed unauthorized, process a full refund.
✅ Service Not as Described
If you are a new subscriber and the Service does not function as described at the time of purchase, contact us within 72 hours of first subscribing. We will review your case and may offer a full or partial refund at our discretion.
Refunds are NOT available for:
Change of mind after subscribing
Partial use of the subscription period
Forgetting to cancel before renewal
Accounts that have used the 7-day free trial
Prepaid wallet top-up amounts
Overage charges that have already been consumed
Accounts suspended for Terms of Service violations
5. Wallet Balance Policy
The prepaid wallet is used for overage charges (extra minutes, SMS, phone numbers beyond plan limits).
- Wallet top-up amounts are non-refundable
- Wallet balance is non-transferable between accounts
- Unused wallet balance is forfeited upon account termination
- Auto-recharge transactions follow the same non-refundable policy
6. How to Request a Refund
To request a refund, send an email to support@clinicassistai.online with the following information:
- Your registered email address
- Your clinic name
- The transaction ID or invoice number
- The reason for your refund request
- Any supporting evidence (e.g., screenshots of the issue)
We will acknowledge your request within 2 business days and complete our review within 5–7 business days.
Approved refunds will be processed to the original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
7. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank or payment provider. Chargebacks can result in account suspension while the dispute is investigated.
If you initiate a chargeback for a charge that was legitimate under this policy, we reserve the right to dispute the chargeback and provide evidence of service delivery.
8. Contact Us
For any questions about this Cancellation & Refund Policy, or to initiate a refund request, please contact us:
ClinicAssistAI — Support Team
1102, C4, Poonam Heights, Virar, Mumbai, Maharashtra - 401303
India
Email: support@clinicassistai.online
Phone: +91 84217 83149
Support hours: Monday – Friday, 9:00 AM – 6:00 PM IST